I love Shutterfly, I really do.
I have printed several 8*8" photobooks with them and the pages are always vibrant and of good quality.
The hardcover is solid and glossy and 8" is just the right size for me.
But I'm pissed at 2 things.
One is that shipping is always delayed.
Yes, I'm in some faraway place from USA and it takes at least 1-3 weeks for me to get my book.
However, 4 out of 5 times, I only receive it after 4 weeks.
A few times, after waiting for too long, I write to them and they will reprint and send again.
I often end up with 2 copies after another month because the first copy finally arrive.
Second is that they very often screw up the spine of my book.
I created my jpeg file based on Shutterfly's template for spine and even use my previous books as guide.
But look what happens.
The middle one is the first print. I was upset and requested for a re-print.
When the re-print (first book on the right) arrived, I was more disappointed because it is worse than the original.
Sometimes, even when I print 80 pages book, the spine is also not aligned nicely.
If they could print the other book of mine with a properly-aligned spine (e.g. the left-most book in the picture), why can't they do a proper one for the rest?
Isn't there a quality-control check before they ship it out?
I'm paying and average of US$80 for a book (inclusive of shipping), so I really hate this feeling.
Where else can I print my photobook?
Time for research this weekend, I guess.